Even though the computers you recently purchased for your business boast the newest technology and are faster than you could have imagined, let’s face it: There will come a time when they’ll need a tune up. If you’re not a computer whiz, it might be hard for you to gauge whether companies offering computer repair services are worthy of your business.
In order to avoid contracting an unworthy service, here are some things you should consider before making a decision as to which company you employ:
How long has the company been in business? A company’s track record can speak for itself.
What are customers saying? Search to see whether the company has testimonials on its website or whether customers have left reviews elsewhere on the Internet.
Who will be fixing your computer? It’s important to know whether a company will send certified technicians or just any old employee to help fix your problems. The last thing you want is someone working on your machinery who isn’t an expert.
How much does the company charge? Ask whether the company charges hourly or on a per-problem basis and if there are any hidden service fees of which you should be aware.
Is the company easily accessible? The more comprehensive the support a company provides, the better position it’s in to help you when problems arise. Better companies will be more accessible, up to the point of providing support around the clock.
IGS Systems offers 24x7 IT help desk, which includes computer repair support. The company also offers network monitoring, which means should a customer choose to have IGS Systems manage their IT needs, computers can be fixed remotely in some cases.